As: UX Researcher
- Collected and analyzed user feedback through surveys, interviews, and focus groups to help guide design decisions.
- Planned with the team to develop user personas, storyboards, and prototypes to help communicate design ideas using the design thinking method.
- Created and administered user research studies that led to design improvements in task flows and user interface.
- Technology Used: Trello, Figma, Microsoft Visio, Maze.